Returns and Exchange Policy

Price Wise only retails quality products and as such we stand by the quality of all products we sell. In the highly unlikely event your online purchase is faulty you may:

(a)  Return this item to your local Price Wise store for an identical product replacement or if not available a full refund.


(b) Return the item to our Online Warehouse:

  • The faulty item must be in original unused condition, complete with its original packaging,
  • Please include the Price Wise invoice and clearly indicate the fault with the product.
  • Please state your choice of either a refund or exchange.
  • In some circumstances If the item is faulty, it may be sent to a supplier for their assessment prior to a refund or exchange being provided.

–   To submit an item for a replacement or refund, please contact our Customer Service team online at 0800 774 239 –   No item is to be sent back to Price Wise for replacement or Refund until such has been agreed with Price Wise customer service.