Price Wise Website Terms & Conditions 

Price Wise online policies are designed to ensure that your online Price Wise shopping experience will be secure, efficient and hassle-free. Price Wise has endeavored to align its online terms & conditions with our Price Wise retail store policies and procedures.

Terms of Sale

This website (“site”) is operated by Price Wise (referred to in these terms of sale as “we”, “us or “our”). These terms of sale apply to all your purchases of product via our site.


Registration of your online Price Wise account.

  • Through your use of this site and the functionality and any services offered through such.
  • When you contact us to make an enquiry about this site or any of our products.


We will only use personal information about you for the following reasons:

  1. To record and process your orders.
  2. To create an online account for yourself.
  3. To improve the products and services that Price Wise Direct offers via this site.
  4. To enable a response to your queries.
  5. To inform you of specials, promotions, events and other offers via either email or post.
  6. For any other reasonable reason that we may notify yourself at the time the information is collected.


We may share your personal information:

  1. When the disclosure of such is for one of the purposes for which the information was collected (e.g. to transport companies to enable deliveries).
  2. To our group companies and / or service providers (e.g. in order to store the information).
  3. Where Price Wise Direct is required or authorised by law to make disclosure.

Except as above, we will not share your personal information with any other third parties.

Retention and Security

Price Wise Direct will not hold your personal information for any period longer than is required for the purposes for which it was collected.

We will have security safeguards in place to protect your information and Price Wise Direct will undertake all reasonable steps to ensure that information will not be disclosed to any unauthorised 3rd party person or organisation.

Access and Correction

Price Wise Direct will undertake all reasonable actions to ensure that your personal information held by us is fully accurate and up-to-date. Please note that you are entitled to obtain from Price Wise Direct a confirmation as to if we hold personal information about you and you are at any time entitled to reasonable access to this information from Price Wise Direct. You may also:

  1. Request your details to no longer appear on our database.
  2. Request that Price Wise Direct correct your information if it is inaccurate; and

You can also make changes to your personal information on the Price Wise Direct “My Account” page, or by contacting Price Wise DIrect using the “Contact Us” page on this site, or by calling our free phone number – 0800 774 239.

Secure Shopping

Price Wise is highly conscious of your need for security & protection with your online shopping experience.

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

As part of the software used by Price Wise Direct there are secure processes built into the store. Specifically the engine ensures:

  • Every order has a unique number
  • Every order is logged in a robust database
  • All your payment details can only be retrieved by Price Wise Direct in an encrypted session
  • Confirmation emails of your order are sent to you the customer


When you register your email address with us, you go on a listing to receive announcements about products and promotions from us.

If at any time you decide you do not want to receive further of our emails, you may click the unsubscribe link at the bottom of the newsletter.

Orders and Delivery

An order made via this site (“order”) is an offer to purchase one or more or our products. When we receive a valid order from you, we will accept this offer by confirming via email that we have received your order and that it is being proccesed.

We will only deliver products in your order (“products”) to a valid New Zealand address. Delivery is via courier.

Best endeavours are made to ensure all stocked items are delivered within 3-5 working days of order confirmation, although this timeframe is an estimate only. In the exceptional circumstance that Price Wise Direct is not able to supply products ordered or there is likely to be a delay greater than five days (e.g. because the product is out of stock and / or the delivery is to a rural/remote location). Price Wise Direct will in such circumstance, notify you as soon as is reasonably practicle after Price Wise Direct is aware of this. Under such circumstances you may cancel the full order (or part order) and an aligned refund will be provided (including any aligned and applicable delivery charges) in regard to those products that will not be delivered (if any).

The delivery charge is only $7.50 per order, to one address This excludes deliveries to the NZ Islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d’Urville Island) these will incur additional aligned charges.

Additional delivery charges In exceptional circumstances, the actual delivery charge may be higher than estimated or resonably expected (e.g. if the products are unusually large/heavy and / or delivery is to a rural/remote location). In such cases, Price Wise Direct will notify you to agree this on-charge or offer the option of all or part order cancellation prior to delivery and you will receive the full aligned refund.

* In some promotional circumstances special offer periods may apply.

Product Descriptions

If a product does not comply with its product description, you may return the product(s) and accept a refund or exchange the product(s) please see our Returns page.


All prices for products on this site are in New Zealand dollars and include GST, however they do not include the delivery charges. Price Wise does reserve the right to amend or rectify any errors in pricing or product specification within 24 hours of being notified of such or after an order athat has been processed with respect to such an error.

Website Terms of Use

This website (“site”) is operated by Price Wise Ltd (referred to on this site as “the Company, “we”, “us” or “our”). Your use of this site is governed by these terms of use. By accessing and browsing this site you therefore agree to be covered by these terms of use. By accepting these terms of sale, you confirm your acceptance of the Terms of Use.

Intellectual Property Rights

We are the sole and exclusive owner of all rights in the set-up, compilation, design and any layout of this site.

Use of this site is only for the purposes for which it is provided. You must not use this site for any unlawful activity or to damage or disrupt this site.

Reproduction, copy or distribution of this site content can only be for informational purposes and any reproduction includes a full acknowledgement of the Company’s rights in respect of the content. Reproduce, copy or distribution of this site content for any other purpose without Price Wise Ltd’s prior written consent is forbidden.

Your Information

Please take care to ensure that any information provided when creating an account with us on this site is fully correct and up-to-date and please promptly contact Price Wise if any of your information changes or you become aware of any inaccuracy with your information. Should you be providing information about a person other than yourself, you thus warrant that you are authorised by that person to provide such information.

You are fully responsible for the confidentiality of your account and any password associated with such and for preventing any unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. Please contact us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is likely to be used in an unauthorised manner.


We will take all reasonable steps to correct any error or inaccuracy with this sites content once this is known to Price Wise Direct, within a reasonable time.

Occasionally this site will contain links to third party sites. This is provided for your convenience and Price Wise Direct is not responsible for any third party content on our site. Such a link on the Price Wise site does not provide Price Wise’s endorsement or approval of any such linked site or any association with its operators.

Price Wise reserves the right to change the content on this site at any time without prior notice.

Force Majeure

We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.

Consumer Guarantees Act

If the products are subject to the New Zealand Consumer Guarantees Act 1993 (“CGA”), you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes, in which case all of the above exclusions and limitations will apply and the CGA will not apply.

All Liability Excluded

To the extent permitted by law:

  • all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and
  • we will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.

If your use of this site or its content is subject to the New Zealand Consumer Guarantees Act 1993 (“CGA”), you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limitations will apply and the CGA will not apply.

Additional Terms

Additional terms and conditions may apply for certain products or services which may be available through this site and any such additional terms and conditions must be read in conjunction with these terms of use.


Price Wise Direct may amend these terms of use from time to time, so you should check and read these terms on a regular basis.

Jurisdiction and Governing Law

These terms of use and any matters or disputes connected with this site will be governed by New Zealand laws and will be dealt with in New Zealand courts.